We don't just support the business. We define the business.

Operations and Business Services is a vitally important division that supports our global business.  Although they all provide the functions and processes that underpin the firm's sales, trading, cash management and investment banking activities, Operations and Business Services are distinct entities with distinct (although mutually related) responsibilities.

Operations covers the full end-to-end management of a transaction after it's been booked by our teams in the front office.  As an Analyst, you could work in such functions as Risk Management or Trader Support, or Client Services in areas as diverse as Commodities or Exotics and Hybrids.  You may be involved in a project to explore new business opportunities in emerging markets. Wherever you join us, challenge and stimulation are guaranteed.

Graduates joining our Operations Analyst Development Program work with our revenue-generating business lines to oversee processes and work flow that support the services we provide to our clients. Operations Analysts work across product lines as well as across regions, contributing innovation, risk control and expense management skills to the development upgrades and management of all operational areas. You’ll seek to sustain an efficient and well-controlled environment that delivers flawless service behind the frontlines — allowing business managers to concentrate their energies on long-term strategies and new business opportunities. You will also work closely in partnership with their counterparts from the Technology and Finance divisions of the firm to offer slick end-to-end operations on a global scale.

J.P. Morgan views operational excellence as a key competitive advantage, one that allows us to offer competitive pricing, provide world-class service and retain a greater share in our markets. For this reason, our operations professionals are well-respected throughout the firm and are depended on for their insight and advice.

Client Services

A role in Client Services allows you to manage the requirements of different internal and external clients and partnerships with colleagues in the front office, CFO's, back office, market risk and technology. Responsibilities aside supporting our marketing teams, includes monitoring our client transactions reputational risk, serving as point of escalation for priority clients across products and responding to trading issues across settlement, confirmation, collateral and client valuation. Our goal is to deliver an integrated, seamless and business focused trading services to clients using efficient internal and external technology solutions.

Trade Management

Trade Services covers a number of roles across the lifecycle of a trade. You could be a trader assistant on the trading floor, or be responsible for accurate Profit and Loss reporting for a trading desk. You will be identifying opportunities for continuous process re-engineering to cope with the ever-changing intricacies of systems, products and markets. You'll need particularly strong communication skills as you'll be working with colleagues across the globe in a fast-paced environment. You will also act as a point of contact for any queries or problems which may arise and strive to deliver accurate reports in a timely fashion. Strong teamwork, attention to detail and numerical skills will be vital for your success in this area.

Risk Management

Managing risk is critical to the reputation of the J.P. Morgan brand and the success of our business. Risk Services covers a number of roles which fall into three broad categories; Operational Risk, Market Risk and Credit Risk. Operational Risk ensures we have the right controls in place throughout the lifecycle of a trade. Market Risk involves working closely with the front office producing reports to assist their trading strategies. Within Credit Risk, you will work closely with the Client Credit Managers and Credit Executives to ensure that the appropriate credit limits are set up for each client and to monitor our credit exposure with our clients. In each case analysts would need to be proactive and very strong analytically in these roles.

Business Services

The majority of our roles in Business Services are offered in our Treasury & Securities Services business.

Roles here include -

Sales – allowing you to provide analysis, insight and solutions to our Relationship Managers, who build relationships with clients.  You would take responsibility for providing up to date market research which comes from your in-depth commercial awareness.
Product Management – by possessing strong skills in innovation coupled with strategic approach you’ll work on projects to enhance and customise our range of products and services, in response to the ever changing financial markets.
Relationship Management - You will match our products and services to our complex clients needs, building on existing client portfolios.  Tenacity and a keen determination to succeed are vital in this role. 
Client Service Management - providing our global clients with a key point of contact, working with them to boost the performance of their portfolios. For these roles, you’ll need to demonstrate strong relationship and business development skill, ideally you will be fluent at least 2 languages. 
There are also roles in Transition Management – where you’ll be responsible for onboarding new clients on our TSS platform. With a keen eye for detail and impeccable communication skills, you’ll perform due diligence allowing our clients to join us with a smooth transition onto our systems. 

Some limited opportunities are available in Corporate Functions, where roles are offered in our support areas such as Legal, Compliance, Audit, Human Resources and Marketing.